Your trust matters. Here is exactly what we collect, how we use it, and our promise never to sell or share it.
Last updated: August 2026
We collect only what we need to take care of you: your name, contact details (phone number and email), your reservation and stay details, the content of messages you send us by phone, text, email, or our website, and basic website usage data. When you call or text us, we receive your phone number.
We use your information to answer your questions, take and confirm reservations, follow up about your stay, provide customer support, and improve our service. If you call or text our front desk, we may reply by text (including with an AI assistant) to help with your request and follow up.
We do not sell, rent, or share your personal information — including your mobile phone number and any SMS opt-in or consent — with third parties or affiliates for their own marketing purposes. Your consent to receive text messages is never shared with anyone. We share information only with service providers who help us operate (such as our booking and messaging systems), and only as needed to serve you, or when required by law.
If you text us or ask us to text you, we use your number solely to reply and follow up about your inquiry or stay. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Mobile information collected for messaging is never shared with third parties for marketing.
You may ask us to update or delete your information, or stop contacting you, at any time. Reply STOP to any text to opt out of messages.
Questions about your privacy? Call (530) 536-3920 or email stay@tahoestarhotel.com. Tahoe Star Hotel, 10015 West River Street, Truckee, CA 96161.